FAQs – saysurprise

FAQs

Frequently asked questions

Where all do you deliver?

Currently we offer deliver only in Hyderabad, India.

 Is there any particular time of delivery?

All orders are delivered during business hours (8 AM - 10 PM), currently we do not offer an option to select time of delivery however you can contact us and we will work to arrange the same for you.

 Are there any shipping charges?

There are no Shipping Charges for orders above 499. There is a minimal Shipping Charge on orders below 999. From time to time we also run many promotional offers and deals, you can sign up for our newsletter for regular updates.

Are there any deals?

Yes, we always run promotional offers and regular deals, please check our deals section for more specifics.

What is the mode of delivery?

Currently we offer only hand delivery.

 Can I keep my personal information from the recipient, how do I place the order?

Totally! this is our bread and butter, after you place the order, write to us at sayhello@saysurprise.com or call us at +91-8247665716 (10:00 AM-10:00 PM, Monday-Sunday) and let us know.

What is Same Day delivery?

Hola! We are happy to take your last minute orders and guarantee same day delivery. However we offer this on selected products and all same day delivery orders must be placed before 3:00 pm, Monday - Sunday, IST. If you need any further information write to us at sayhello@saysurprise.com or call us at +91-8247665716 (10:00 AM-10:00 PM, Monday-Sunday).

Are there any extra charges for same day delivery?

There are no extra charges for same day delivery; any other delivery charge based on your products will apply as per our guidelines.

Are the products halal or kosher?

All our baked items are 100% halal and kosher, we offer eggless options for some of our products.

If there are any diet or allergy specific instructions, please write to us at sayhello@saysurprise.com or call us at +91-8247665716 (10:00 AM-10:00 PM, Monday-Sunday).

Didn’t find what you were looking for?

We are here for you, write to us at sayhello@saysurprise.com or call us at +91-8247665716 (10:00 AM-10:00 PM, Monday-Sunday).